Facebook Marketing: Truth vs Fiction
If your business has developed a Facebook page as part of your Customer Relationship Management (CRM) strategy and you are hoping that Facebook marketing will be the key to boosting your company sales figures as the likes on your Facebook page begin to turn into cash, you are not alone. There has been a steady increase in the number of businesses using Facebook pages and Facebook marketing in an effort to attract customers. However, before you pin all your hopes on making genuine customers of the Facebook faithful, there are a few questions you must ask and answer. Firstly, knowing what we know about the habits of Facebook users, is Facebook marketing a viable strategy for your business?
Facebook marketing is not an easy sell
Facebook marketing is not an easy sell, especially if you are a startup business. According to a recent survey by the IBM Institute for Business Value, people who frequent social networking sites like facebook rarely engage with Facebook marketing. The reason? People who frequent social media sites like Facebook are there for the social connection, not for the sales. In fact, for some, your businesses presence on Facebook can be viewed as an unwelcome intrusion to those who are simply there to connect with friends. If you are like most startups, your first port of call will be to gain “Likes” from your personal pool of Facebook friends who may not necessarily be fans of your business but who are fans of yours. However, even your friends can elect to use the “Hide all” in their News Feed (“unsubscribe” for businesses), keeping them completely insulated from your Facebook marketing updates and keeping you none the wiser.
Does this mean that your business should not have a Facebook marketing strategy? No. But if a business wants to gain genuine likes
and stay a part of the dialogue that may eventually yield genuine customers, it should look at developing its marketing in line potential customers expectations. In other words develop a marketing plan with a slant that positions your company as a part of the social Facebook “scene”. Although 72% of Baby Boomers, 79% of Generation X and 89% of Generation Y use social media, understand that only 23% of all Facebook users say their primary reason for engaging with Facebook is to engage with brands.
According to the findings of the IBM Intsitute for Business Value study “Social CRM… recognizes that instead of managing customers, the role of the business is to facilitate collaborative experiences and dialogue that customers value.” Simply put, a business’ social media page needs to create a positive customers via facebook and other social media and it these trends a dialogue and experiences over time.
Your business needs to be smart about its Facebook marketing and understand that you will need to be in it for the long haul in order to gain customers.